Studio Policies

• Mindbody Online Scheduling System
  InsideOut Body Therapies uses Mindbody Online to schedule our classes. This software sends appointment reminders, class package updates, and general account notifications to clients’ email addresses and/or mobile phone numbers. Simply choose your preference when you sign up!
• Sick Policy
  Please do not come to the studio when you are sick. The studio services many immunosuppressed clients whose bodies have difficulty fighting infections, and when clients come in sick, they risk the health of their practitioners and fellow classmates. Please call or email the studio to reschedule your class or appointment.
• Class Participation
• Please arrive to your classes on time. We will reschedule students who arrive more than 15 minutes late. 
• Studio Closings
  If the Durham Public Schools close or delay due to inclement weather, be on alert that InsideOut might also close or delay. We will post updates on the studio’s voicemail and through Facebook.
• Medical Hold Request Forms
  If you have a medical condition and would like to request a medical hold on your package, please complete and submit the Medical Hold Request Form (.PDF)
• Expiration Date
  All packages and services have a 6 month expiration date.
• 30-day Return policy
  Clients can request a refund on unused packages or services within 30 days of purchase. We will issue a full refund minus the cost of a 5% transaction fee.

Packages and Late Cancellations:

• 24-hour Cancellation Policy Details:
  We understand that life happens, and that emergencies and illness are unavoidable. InsideOut Body Therapies offers one (1) “free” late cancellation every six months (January – June and July – December); otherwise, all late cancellations and “no-shows” will be charged for the full service rate. Unused late cancellations do not transfer. New clients will forfeit the $50 deposit made at the time of booking for late cancelled or no-show appointments/evaluations. Please contact the studio for additional details.
• 2- hour Virtual Class Cancellation Policy
  There is a 2-hour late cancel policy for all virtual group classes and workshops.
• Reminder texts or emails
  Mindbody Online sends appointment reminders 2-3 days prior to scheduled appointments. Confirm your appointments by replying to the text or email reminder.

Covid-19 Policies and Precautions:

• The studio is following the CDC’s guidelines regarding COVID-19 exposure and infection.

  Please visit Airborne Illness Safety Policies to learn more about our policies and procedures.

Referrals and Rewards:

• Referral Dollars
  Refer a friend to receive $10 InsideOut Body Therapies dollars! Tell your friend to include your name on their intake form so Mindbody Online (MBO) can credit your MBO account! InsideOut Body Therapies dollars cannot be redeemed for cash. 
• Rewards Program
  Earn points for every service you book at InsideOut Body Therapies. Simply enroll in the program under your Mindbody online profile page!